Frequently Asked Questions
How do I make a purchase on paneco.com?
Its simple, safe and convenient! Add your favorite drinks to the basket. Once you have finished choosing the products you want, click on the shopping cart icon in the top right of your screen. Review the items you have chosen. Once you have accepted the terms and conditions, you will be asked to fill in your contact details (delivery address, telephone, name) and credit card information. Once you are finished, Paneco will dispatch your order
Can I order without limit?
There is no limit to the total order drinks.
Is the site secure?
Of course! We take security and online safety very seriously. We have invested significant resources in building a secure website using the most advanced technology. We ensure that all information is kept confidential by using the most advanced security methods and encryption systems available today. All data transferred from your device to our servers is encrypted using SSL (Secure Socket Layer). This method scrambles the content and makes them a meaningless sequence of symbols, letters and numbers can not be decrypted.
What are the forms of payment?
We accept all American Express, Visa and MasterCard credit and debit cards. We also accept payment through Paypal.
What are the customer service hours?
You can call Monday through Friday between 9:00 am and 5:00 pm or send an email to email@example.com at any time.
What is your returns policy?
At Paneco we sell well known, high quality brands of alcohol so when you place an order you can be confident that you're getting exactly what you're expecting.
We are happy to accept returns of product that are delivered damaged or unusable for any reason. We don't expect this to ever happen but please call our customer service line within 24 hours of delivery in the event that it does.
Because we already offer the best prices and FREE delivery, we are unable to accept returns if you simply change your mind and decide you no longer want the items we've delivered.
If you are holding an event and are unsure what quantities you need please call our team to discuss. We will assist with quantities and may be able to offer a unique refund policy for your event. Contact us at firstname.lastname@example.org or call us at CUSTOMER CARE: +65 3138 4353
Do you ship to a PO Box?
We cannot ship to a PO Box as an adult (over 18) should always receive the order.
Can I deliver to an international address?
For the moment we can not make deliveries to other countries.